CLOTHING AND HOME GOODS
We have a 14-day return policy, if purchasing in store you have 14 days from original date of purchase; if purchasing online you have 14 days after receiving your item to request a return.
In order to be eligible for a return, item must be in the same condition that you received it, tags must be attached, must be unworn or unused, and in its original packaging. Receipt or proof of purchase is required.
Contact us at email@example.com to initiate a return. If we accept your return, we will send you a return shipping label (customer is responsible for cost of return shipping), as well as instructions on how to send your package. If you send us the items before requesting a return, then your return will not be accepted.
Damages and Issues
Please inspect your order upon receipt and contact us immediately at firstname.lastname@example.org if the item is defective, damaged or if you receive the wrong item, so that we can work to resolve the issue promptly.
Exceptions / Items ineligible for Returns
Custom products such as personalized items, special orders, and personal care items such as beauty products, lotions, etc. are INELIGIBLE for returns. Candles, sage, incense, etc are also INELIGIBLE for returns and considered FINAL SALE. Jewelry to include bracelets, earrings, bracelets, rings, anklets etc. are also FINAL SALE. Food items are also ineligible for returns.
SALE ITEMS AND GIFT CARDS ARE FINAL SALE
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Returns / Refunds
ONLY STORE CREDIT will be issued for any items that you would like to return. Refunds to the original form of payment are not allowed.
If you are returning and item, and live out of town, we will notify you once we have received your item and will issue a gift card via email.
*NOTE return shipping charges are deducted from store credit being issue.
Issuance of store credit can take 48-72 hours once return is received.
RETURNS & EXCHANGES
All online sales are final. Please review your order very carefully, and email prior to ordering. Due to our products being custom and handmade, we cannot accept returns. However, if you are not satisfied with your product please reach out to us at email@example.com
We take pride in the work and detail we put into every custom piece that leaves our shop, therefore our main priority is to ensure that you are 100% satisfied with your order.
We understand that life happens and if an order cancellation is needed on your behalf, you may cancel an order up until 24 HOURS after your order has been placed.
We currently have a turnaround time of 2-4 weeks for wood signs, we try to stock a few extras of our popular signs, but customs will take 2-4 weeks for delivery. If you are needing a rush order, we can accommodate (additional charges may apply).
Please inspect your purchase as soon as it arrives. Damage claims must be made within 72 hours of the package arrival. If you have received an item that is damaged or defective, contact us immediately. Please make sure to include your purchase order # and contact information.